We want you to be completely happy with your order, so here’s how our returns and refunds work.

Non-Personalised Items

If you’ve ordered something that isn’t personalised, you’re welcome to return it within 14 days of receiving it — no questions asked — as long as it’s still in its original, saleable condition with all packaging intact.

To start a return, just get in touch by email or post to let us know you’d like to cancel. We’ll reply with the correct return address (please don’t send anything to our registered office).

You’ll need to cover the cost of return postage, including any insurance if you’d like to protect the parcel. Once your return arrives back safely and has been checked, we’ll process your refund within 10 working days.

Please note: our payment processor charges a small, non-refundable transaction fee (usually 5% of the refund total + £0.20), which will be deducted from your refund amount.

Personalised Items

Because each personalised order is made especially for you, these items (including digital proofs) are non-returnable under UK consumer law once production has begun.

If you contact us before your order has gone into production — for example, before we start designing, printing, or preparing it — we’ll be happy to offer a full refund, minus the small transaction fee mentioned above.

If we’ve already created or supplied anything for your order, such as a proof or printed sample, we’re unable to refund that portion. That said, please reach out if something’s gone wrong — we’ll always do our best to help.

Cancelling an Order

If you cancel an eligible order, we’ll refund the full amount you paid, including standard delivery costs (excluding any extra you paid for express delivery). The only deduction will be the small transaction fee charged by our payment processor.

If the goods have been handled more than necessary and show signs of use, we may make a small deduction to reflect any loss in value. Refunds are issued promptly — no later than 14 days after we receive your returned items.

Returning Non-Defective Goods

If you’re returning an item that isn’t faulty, you’ll need to cover the return postage costs. Please make sure items are packaged securely in their original packaging and sent to the address we provide when confirming your return request.
Do not send returns to our registered office — we won’t be able to accept them there. You’re responsible for the parcel until it safely reaches us.

Items We Can’t Accept Back

We’re unable to accept returns or issue refunds for personalised or custom-made items unless they arrive faulty or not as described.

Faulty or Damaged Items

We take great care in preparing every order, but if something arrives damaged, faulty, or not quite right, please get in touch within 14 days of receiving your order.
If you can, include a few clear photos to help us resolve things quickly. We’ll arrange a replacement or full refund, including your return postage, in line with your statutory rights.